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Ecobat Privacy Policy


Ecobat, LLC and its affiliates (collectively Ecobat, we, us or our) care about your privacy and are committed to protecting your personal information in accordance with fair information practices and applicable data privacy laws. Our affiliated companies may share your personal data between them where this is necessary for legal, health and safety, commercial or administrative purposes.

To identify the Ecobat entity/entities responsible for the processing of your personal information, you can ask your Ecobat business contact, consult the list of our locations on the Ecobat public website ( or contact us via email (



This notice sets out in clear and plain language our commitment to protecting and respecting your privacy and your data rights as required by the General Data Protection Regulation 2016 (the “GDPR”). If there is anything you do not understand after reading it please contact us using the details you will find below.



Personal information means any information about you that is personally identifiable, including your name, age, address, telephone number, email address, financial details, and any other information from which you can be identified. It also includes genetic and biometric data, location data and online identifiers that may identify you, such as your internet protocol (IP) address (the unique personal address that identifies your device on the internet) and mobile device IDs.

In this Privacy Notice we explain:

  • The types of personal data we collect;
  • Purposes for which we use the data;
  • Who we share your personal data with;
  • How we protect your data; and
  • Your rights in respect of your personal data and other matters

It applies whenever we collect your personal data, so please read it carefully.  This privacy policy will form part of our digital terms of use as we introduce more websites or platforms that collect data.

We update this policy periodically, so feel free to return to this notice and read it again from time to time.

The types of personal data we use and its sources.

In order to operate our business and provide our products to our customers, we gather a range of personal data i.e.

  • Some of this data we will gather directly from you via our staff, and in future online, during the customer/supplier onboarding process and then afterwards during the term of our relationship with you;
  • Some of this data we may obtain indirectly by reason of your interactions with us, including our websites where some data is collected automatically through cookies. Please see our “Website Cookies Policy” section below for more information; and
  • Some of this data we may obtain from third party sources, where you give us your permission, and where it is necessary to enable us to perform our contract with you or to enable us to comply with a legal obligation.

These categories of personal data may include:

  • Personal data about you, such as name, address, telephone numbers, bank details;
  • Financial or employment data, either that you provide or we obtain from credit rating agencies;
  • Transactional data that we obtain from and process about you during the time you have a contract and relationship with us;
  • Technical data, such as IP addresses, we capture from the devices and technology you use to interact with us; and
  • Marketing preferences you have provided.



Our website (“our site”) uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on the browser of your computer, if you agree. We store corresponding information to the one we set in your browser, and in this file we can track and keep information on your movements within the site and any information you may have given while visiting the site.

Information about our use of cookies.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into your account on the website or which allows communication between your browser and our site.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences.
  • Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How you can reject or opt-out of receiving cookies.

When you first visited this website, you will have been shown a message bar drawing your attention to the fact that this website uses cookies and inviting you to review this cookie policy to help manage your cookie preferences. If you do not manage your preferences despite this prompt, a cookie preference cookie will be dropped confirming that you consent to us using the cookies detailed in this cookie policy. This cookie preference cookie will last for no more than 5 years.

Please note that we can’t always control third party cookies stored on your machine from our website, and where this is the case, you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them.

If you want to reject cookies we use from this website, you will need to:

  • delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit By deleting our cookie preference cookie the next time you visit this website the cookie message bar will appear again inviting you to again reconsider your preferences; and/or
  • if you only want to reject the Interest-Based Advertising cookies we store on your machine, you can opt-out of receiving these cookies at any time by going to the Internet Advertising Bureau website at and following the opt-out instructions.

Please be aware that disabling cookies may impact the functionality of this website.

Google Tag Manager.

Our website uses Google Tag Manager to manage tracking tools and other services, so-called website tags. The Google Tag Manager does not use cookies and does not collect any personal data. The Google Tag Manager triggers other tags that may collect data. If deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.

For more information, please refer to Google’s privacy policy and Google’s further information about Tag Manager.



We are required to inform you of the purposes for which we use your personal data, the legal reasons for doing so and, if we rely on a so-called “legitimate interest” as a reason, to tell you what that legitimate interest is. A legitimate interest reason for using your data is one which is justified for a good business reason, or a commercial purpose such as marketing.

Why we use your personal info

Our reasons

Our legitimate interests

Managing your relationship with us.

Developing new products and services to meet our customers’ needs.

Advertising our products and services.

Marketing and various forms of contact with you.

Analysing how our customers use our products and services.

Fulfilling contracts; our legitimate interests; consent

Product development.

Informing you about those of our products and services which we think may interest you.

Asking your consent, if we need it, to contact you.

Meeting our warranty commitments

Fulfilling contracts; our legitimate interests.

Fulfilling effectively our legal and contractual duties.

Managing our relationships with third parties that provide services to us, to enable us to provide services effectively to you.

Fulfilling contracts; our legitimate interests; our legal duty.

Fulfilling effectively our legal and contractual duties

Delivery of our products and services to you.

Management of customer payments.

Collection of money that is owed to us

Fulfilling contracts; our legitimate interests; our legal duty.

Fulfilling effectively our legal and contractual duties

Detection, investigation, reporting, and prevention of financial crime.

To obey laws and regulations that apply to us.

To manage risk for us and our customers.

Complaints handling.

Fulfilling contracts; our legitimate interests; our legal duty.

Developing methods to prevent financial crime.

Fulfilling effectively our legal and contractual duties

Effectively operating our business, through the management of our financial position, business capability, planning, communications, corporate governance, and by conducting compliance and audit activities.

Our legitimate interests; our legal duty.

Fulfilling effectively our legal and contractual duties



We collect personal information when you open an account with us or place an order for products or services or commence trading with us. We will use this information to provide the services requested, manage our business relationship with you, maintain warranty records (where applicable) and, if you agree, to send you marketing information.

We may share your personal data with any affiliated company within the Ecobat Technologies Limited group of companies, including for marketing purposes. By means of intragroup agreements, we gain assurance about the security over and the processing of your personal data.

We may use third parties to provide or perform services and functions on our behalf, in doing so we may make personal information available to these third parties, to perform these services and functions. Any processing of that personal information will be on our instructions and compatible with the original purposes.

We may also make personal information concerning individuals available to public or judicial authorities, law enforcement personnel and agencies as required by law, including to meet national security or law enforcement requirements, and including to agencies and courts in the countries where we operate. Where permitted by law, we may also disclose such information to third parties (including legal counsel) when necessary for the establishment, exercise or defence of legal claims or to otherwise enforce our rights, protect our property or the rights, property or safety of others, or as needed to support external audit, compliance and corporate governance functions.

Personal information may be transferred to a party acquiring all or part of the equity or assets of Ecobat or its subsidiaries in the event of a sale, merger, liquidation, dissolution, or other.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.



The data we collect is stored on information technology systems owned and/or operated by Ecobat, or that of verified third parties. All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet or email is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet to our site or by email; any transmission is at your own risk. Once we have received your information, we will use all necessary procedures and security measures to try to prevent unauthorised access, loss, disclosure or amendment.



Data Protection Principles

Under the provisions of the original DPA Act and new GDPR regulations, the personal data that is held about you by the company must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that have been clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes the company have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as necessary for the purposes you have been told about.
  6. Kept securely.

Your Rights

You have a number of rights in respect of how we use your personal information:

  • You have the right to withdraw consent at any time and require us to cease any data processing which we are undertaking that relies solely on consent.
  • You have the right to ask us to rectify any inaccuracies in your personal information.
  • You have the right to ask us to erase or restrict processing of your personal information if it is no longer necessary for us to process in accordance with any contract, legal/regulatory obligation or legitimate interest.
  • You have the right to ask us to cease or not to process your personal data for marketing purposes.

You can exercise the above rights by contacting us, as outlined below.



We will hold your personal data for either as long as you are our customer/supplier or you continue to owe us any money. If you stop being a customer/supplier of ours we will keep your personal data for no longer than 6 years from that date, because we are obliged by law to retain a record of transactional data and to enable us to respond to any complaints made during this period.

Such a maximum retention period may be overridden by a valid legal or regulatory requirement for us to retain your personal data for a longer period, including enabling us to answer any ongoing legal or regulatory inquiries.



We need to collect personal data from you for performance of a contract and for compliance with our legal and regulatory obligations.  You may refuse to provide us with your personal data at any time in our relationship because you object to such processing, but if you do so we may not be able to continue to provide goods or services to you, or we may have to terminate our relationship with you. If you do withdraw your consent where we previously have asked for it, this will not invalidate our use of your personal data prior to that withdrawal.



We may send your personal data outside the EEA in order to enable us to perform our contract with you, comply with a legal obligation, or where we have a legitimate interest in so doing.

Before we send any personal data to an organisation outside the EEA we will make sure it is protected to the same or similar standards as if it was being used within the EU, by means of a contract between us and the overseas organisation, or by relying upon the EU Commission’s finding of that country having adequate data protection provisions in place.

Currently, we have one key data transfer relationship that involves some personal data being transferred and processed outside the EEA. This results from certain of the senior management of ECOBAT, plus some of its oversight, management, compliance and audit functions, being physically located in the USA. Whilst that company is registered and domiciled in the United Kingdom:

  • Such persons may access certain of your personal data while they are located outside the EEA.
  • Such persons may process, maintain and/or store certain of your personal data using electronic servers that are located in the USA



Our website may, from time to time, contain links to and from the websites of our affiliated companies. If you follow a link to any of these websites, please note that these websites may have country specific provisions impacting their privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.



If you are dissatisfied about how we have used your personal data, you can contact us using the details  below.

Alternatively, you also have the right to complain direct the relevant National Data Protection Authority (e.g. the ICO in the UK, BDSG in Germany, CNIL in France, and the GPDP in Italy), although they will ask you whether you have raised the matter with us beforehand.



In the event of any issues please email us at:



1. By texting a keyword to short code 22288, you consent to receive one or more automated texts at the phone number from which you texted.
3. Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time, and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
4. By subscribing, you consent to receive text messages including alerts and updates. Up to 4 messages / month.
5. By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.
6. To cancel your SMS subscriptions, text STOP to 22888 in reply to a text message you receive. You may receive a subsequent message confirming your opt-out request.
7. For additional help, text HELP to 22888 in reply to a text message you receive.
8. Message and Data Rates May Apply.
9. T-Mobile® is not liable for delayed or undelivered messages.
10. United States Participating Carriers Include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile and others.
11. Program Availability: Currently, the Program is only available to residents of the United States. You understand and acknowledge that you may not sign up for, access, or attempt to access or use the Program from countries outside of the U.S. You agree to abide by U.S. and other applicable export control laws and not to transfer, by electronic transmission or otherwise, any content or software subject to restrictions under such laws to a national destination or person prohibited under such laws.

Questions / Support: You can contact us at at any time, from your mobile phone, send a text message with the word “HELP” to 22288. You may also call our support line: 877-4-ECOBAT. 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Additional Information